FREQUENTLY ASKED QUESTIONS

1.) Can I have a package with hotel accommodations for 1 night?
2.) Can I order just tickets?
3.) Can I order just 1 service option in a custom package?
4.) How good are the tickets you offer?
5.) With which supporters will my seat(s) be located?
6.) When will I receive my match tickets?
7.) Can my travel partner get a package like mine but without a ticket?
8.) Are there discounts for group bookings?
9.) What forms of payment do you accept?
10.) Do you have payment plans?
11.) Can I put a deposit down for a future event?
12.) Are there any discounts for kids?
13.) Do you offer travel/trip insurance?
14.) If I have a unforeseen accident can I get a refund?
15.) How do I place an order?

Q) Can I have a package with hotel accommodations for 1 night?
Yes. We are able to provide 1 night stays, however we strongly encourage a minimum of two night hotel stays. This is to ensure that you are in the event city should the match be re-scheduled for some unforeseen reason.

Q) Can I order just tickets?
We try to sell tickets in conjunction with at least one other service (accommodations, transport, etc.).

Q) Can I order just 1 service option in a custom package?
Yes, for the most part. You cannot say order breakfast as an add-on option without a hotel stay and otherwise.

Q) How good are the tickets you offer?
We only give our clients top match tickets for their packages. We believe firmly that the center component of your football trip is a quality match experience, so most of our packages include Category 1, 2 or 3 match tickets. Additionally, ticket category upgrades are available for most matches so if you feel you want to go from a Category 2 to a Category 1 ticket … just check the "Ticket Upgrade" box under Custom Add-Ons for any base package and we'll be sure to try and upgrade you. It's important to note sometimes a Category 1 or Category 2 seat might be designated by the stadium, event organizers or tickets company as a seat which you don's consider prime. That is why it is important for you to select your preferences using our easy to follow color-coded Seating Preferences Chart during the ordering process.

Q) With which supporters will my seat(s) be located?
As a default, we try to have match seats located in the home section of the stadium, unless otherwise seat preferences are requested. Due to many factors not within our control, we cannot always guarantee seats in a specific location of a stadium.

Q) When will I receive my match tickets?
For security reasons your match ticket will be hand delivered by our local agents to your hotel. Full local contact details will be provided in case you require assistance (e.g. if your flight is delayed etc.). You will be asked to present your passport before the hotel and/or our agent will release any match tickets.

Q) Can my travel partner get a package like mine but without a ticket?
Yes. Sometimes there are cases where one or some of the people ordering don't require tickets. Just let us know when you are ordering and we'll factor this in.

Q) Are there discounts for group bookings?
Yes. See our Group Travel page for more discount details.

Q) What forms of payment do you accept?
We currently accept: Visa, MasterCard, American Express, Personal Checks, Cashier's (Bank) Checks, Money Orders, Wire Transfer & PayPal. We do not accept cash.

Q) Do you have payment plans?
Yes. We can arrange a flexible payment plan that suits your needs. The entire balance must be fully paid no less than 90 days before the package begins.

Q) Can I put a deposit down for a future event?
Yes. We accept and encourage deposits. Early deposits generally receive the best package options later and they also give piece of mind, knowing that you are going to be part of the event. All money paid as a deposit will be used towards the final package price. Deposit minimums are $250. Deposits as all are services are 100% non-refundable.

Q) Are there any discounts for kids?
No. The travel packages come with a single price for all ages.

Q) Do you offer travel/trip insurance?
Yes. We can set it up for you once we've confirmed your complete package price and include it as well. Select "Travel Insurance" as an option on a base or custom package. Depending on the type of coverage you opt-for it generally comes to about 5% or so of your package price. A bargain if you have a feeling you might not be able to make it with certainty. Rules and restrictions apply.

Q) If I have a unforeseen accident can I get a refund?
No. Since we deal with travel we must maintain a strict 100% non-refund policy. We unfortunately cannot assume this responsibility, so we STRONGLY urge all of our clients to purchase Travel/Trip Insurance (see above) as an added option thru our insurance supplier.

Q) How do I place an order?
For custom packages

1. Use the Search By options located on the right border.
2. Click the ORDER button for the match you'd like to see.
3. Customize your package & fill-out your information.

If you have further questions not answered here, please email us at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it